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Cornish Insurance | Our Products: Breakdown and Recovery
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Cornish Insurance
126-128 High Street,
Delabole, Cornwall
PL33 9AJ

Telephone:
01840 213836

Fax:
01840 212610

Email:
info@cornishinsurance.co.uk


Specialists since 1984

Breakdown and Recovery

Our HGV Breakdown and Recovery service operates 24 hours a day, 365 days a year and is backed by National Breakdown. If you are unfortunate enough to suffer a breakdown, help is available by using one emergency number. Whether you are within the UK or working in Europe.

The cover available is split into 5 levels.

Level 1 (UK)


Applies when the Insured Vehicle is more than 1 mile radius away from the registered address
We will send help to the scene of the Approved Incident and arrange and pay the callout fees and mileage charges required to repair or assist the Insured Vehicle at the roadside. Where no roadside repair is possible:

We will pay for the Insured Vehicle to be towed to a local repairer or if You prefer to Your Base address providing this is within 15 miles for vehicles 3500kgs (GVW) and under or 25 miles for vehicles over 3500kgs (GVW) of the scene. This policy also includes Free Caravan and Trailer cover when being towed by the Insured Vehicle (applies to vehicles 3500 Kgs or under)
Alternative transport can be arranged on a pay per use basis.

Click here for the premium levels and précis of cover

Level 2 (UK)


f you opt for this cover, We will send help to the scene of the Breakdown a one mile radius or more away from Your Base address and arrange to pay call out fees and mileage charges needed to repair or assist with the Insured Vehicle at the roadside. If, in the opinion of Our Recovery Operator, they are unable to repair the Insured Vehicle at the roadside We will assist in the following way:

If the above is not possible, or the repair cannot be made within a reasonable time determined by Us, We will arrange for either a replacement vehicle or hotel accommodation or for You and the Insured Vehicle to be transported to Your Base or original destination, whichever is nearest.

If You break down at a late hour and We cannot locate a replacement vehicle, We can arrange hotel accommodation for the night on a pay/claim basis.

Specialist services and liaison with other insurance agencies can be made via Your appointed claims handler on a pay per use basis.

Click here for the premium levels and précis of cover

Level 3 (UK)


If you opt for this cover, it includes all of the same benefits as Level Two, with the addition of assistance from your Registered address.

Click here for the premium levels and précis of cover

Level 4 (Europe)


If you opt for this cover it Includes the same entitlements as Level Two however the service is extended to include Europe. When in Europe We will send help to the scene of the Approved Incident and arrange and pay the callout fees and mileage charges. Under this policy We will contribute an amount per Trip for roadside assistance and if necessary transporting of the Insured Vehicle and You to the nearest suitable repairer, for repairs to be undertaken at Your cost.

When necessary, We will contribute towards Your onward transportation including luggage to Your destination by public transport or for the immediate hire of a replacement vehicle where and when obtainable.

Or, We will contribute toward the cost of overnight accommodation while You await completion of repairs.

Where You are carrying more passengers than the specified limits, or are reaching the cost limits of the Policy, We can arrange alternative transport for them on a pay per use basis. Arrangements for additional passengers, specialist services, and liaison with other insurance agencies can be made via Your appointed claims handler on a pay per use basis.

Click here for the premium levels and précis of cover

Level 5 (Europe)


If You opt for this cover, it includes all of the same benefits as Level Four, with the addition of assistance from Your registered Base address.

Please Note: We do not cover one way Trips to Europe during the insured period. All European Trips must be pre-booked with a return ticket and must start and end in the UK.

Please Note: You must inform Us of the dates of your intended travel together with details of the Insured Vehicle in which you will be travelling. This must be reported to our Customer services department at least 48 hours prior to commencing your Trip abroad. Failure to comply may result in limited service or refusal.

Important Notes Relating to Europe
If you opt for European cover, We will provide service in a number of European countries for a maximum of 90 days for an Annual Policy. The Driver should carry Your V5 registration document during a journey. Regulations are different to the UK so, if a Breakdown occurs in Europe help may take longer in arriving and local authorities may become involved before We can help. We will require detailed information from You or the Driver regarding the location of Your Vehicle to help Us. We will need to know if the Driver is on an outward or inward journey and details of any booking arrangements. When We have all the required information We will liaise with our European network. The Driver will be kept updated and will, therefore, be asked to remain at the telephone number they called from.

If the Insured Vehicle has broken down on a European motorway or major public road, assistance will often have to be obtained via the SOS phones using the local government services. Sometimes they will insist on towing a stricken vehicle to a place of safety and the Driver will be required to pay for the service immediately. You can then contact Us for further assistance. We will pay a maximum of £60.00 towards the cost of a mandatory tow, but We will only reimburse claims when We receive the original invoice/receipt.
Payment will be made in accordance with the exchange rate on the date of the claim.
If the Insured Vehicle has broken down in a European Country during a Public Holiday, many services will be closed during the Holiday period. In these circumstances, You must allow Us reasonable time to assist the Vehicle. We will not be held liable for any delays in reaching an arranged destination.

Countries covered by Our insurance:
Andorra, Austria, Belarus, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France incl. Corsica, Germany, Gibraltar, Greece, Hungary, Republic of Ireland, Italy incl. Sardinia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain incl. the Balearic Islands and the Canaries, Sweden, Switzerland, Tunisia, Turkey incl. Üsküdar, Vatican State.

Click here for the premium levels and précis of cover